Terms of Service

1 · The agreement

By creating an account or using the Service you agree to these terms. If you are agreeing for a company, you confirm you are authorised to bind it, and "you" means that company. If you do not agree, do not use the Service.

2 · The Service

Shipnaut provides a workspace in which autonomous AI agents execute work across the tools you connect. During the closed beta, features may change, break or be withdrawn at short notice, and availability is not guaranteed. We will not pretend beta software is production-grade. Treat it accordingly for anything critical.

3 · Your account

• Give accurate registration information and keep it current.
• Keep your credentials confidential; you are responsible for activity under your account.
• Tell us promptly at info@shipnaut.io if you suspect unauthorised access.
• You must be 18 or older and using the Service for business purposes.

4 · Agent actions, and please read this one

This is the section that differs from ordinary software terms.

• Agents act on your instruction and under your authority. When you grant an agent access to a tool and enable it, actions it takes there are attributable to you, exactly as if a member of your team had taken them.
• You control the scope. You choose what each agent can reach and which actions need your approval first. Granting broad permissions is your decision and your risk.
• Agents can be wrong. They are built on language models and will sometimes misjudge, misread context, or act on an incorrect inference. Keep a human in the loop for anything consequential: money, legal commitments, irreversible changes, or communications you would not want sent unreviewed.
• You remain responsible for compliance. If your agents send marketing email, process personal data, or contact customers, the obligations under the applicable laws are yours.
• Revocation is immediate. You can withdraw any permission at any time, and dependent agents stop within seconds.

5 · Acceptable use

You may not use Shipnaut to:

• Break the law, or infringe anyone's rights.
• Send spam or bulk unsolicited messages, or evade the anti-spam rules of a connected platform.
• Impersonate a person or organisation, or misrepresent an agent's output as human where doing so would deceive someone to their detriment.
• Generate content that is unlawful, harassing, or that sexualises minors.
• Reverse-engineer the Service, resell it, or extract its models.
• Circumvent usage limits, rate limits or plan limits.
• Interfere with the security or integrity of the Service or of any connected system.

We may suspend an account that breaches this section. Where it is safe and lawful to do so, we will tell you first.

6 · Plans and billing

• The Service is sold as monthly plans: Free, Solo and Growth. Each plan sets how many people the agent finds a month and how many mailboxes and emails a day it can send from; the limits are shown in the product. Extra mailboxes are charged per mailbox per month at the published rate.
• Subscriptions renew automatically for the same period unless cancelled before the renewal date.
• Fees are exclusive of taxes, which are added where applicable.
• Free plans and free months, including those granted during the beta, carry no cash value.
• Monthly fees already paid are non-refundable except where the law requires otherwise, or where the Service failed materially and we agree it did.
• We may change pricing with 30 days' notice before your next renewal. Founding-member pricing, where granted in writing, is honoured for the period stated.

6a · The closed beta

While Shipnaut is in closed beta, access is opened in numbered cohorts. Requesting access is free, and everyone who joins the line gets the Free plan when their cohort opens. A seat can also be taken straight away through the fast track, a one-off fee of $9. That fee is not a subscription and does not renew. It pays for your first month of the Solo plan, which starts when we activate your account.

• Refunds. The $9 is refundable in full, on request, at any time before we activate your account and for 14 days after activation. No explanation is required. After those 14 days the fee is not refundable.
• Publishing results. You grant us permission to publish results from your use of the Service in anonymised form, and you confirm this by ticking the box before payment. Anonymised means aggregate figures and outcomes only. We will not publish your name, your company's name, your logo, your message content, or anything identifying the people your agents contacted, unless you give us separate written permission.
• Withdrawing that permission. You can withdraw the publishing permission at any time by emailing hello@shipnaut.io. We will not use your results in anything published after that point. Material already published may remain.
• Founding members. Members who joined through the $9 fast track are founding members. They start on the Solo plan, with the first month covered by the $9. After it they receive 50% off the price of Solo or Growth for twelve consecutive months from the date they start paying; extra mailboxes are charged at the standard rate. Founding members also receive priority support (a reply within 24 hours on business days) and early access to new agents during the beta. Members who join without the fast track or the referral route start on the Free plan and pay the public prices if they upgrade.
• Referrals. A beta member earns one free month of the Solo plan for each new member who joins through their referral link and completes the $9 payment, up to a maximum of five referrals. Each month is added once the referred payment has cleared and is past its refund window. Self-referrals and duplicate accounts do not qualify.
• Beta access and referrals. Requesting beta access is free. Each new person who requests access through your referral link moves you up 25 places; three such referrals, each of whom confirms their email address, make you a founding member at no charge, with the same benefits as the $9 fast track. Duplicate, automated or self-referred signups do not count, and we may remove them from the count. Seats in each cohort go first to fast-track members who have paid, then by place in line.
• Cohorts. Seats in a cohort are limited and allocated in the order payment is received. Cohort 1 is fifty seats and opened on 2 November 2026. If a cohort fills before we reach you, or if we move a start date, we will offer you the next cohort or a full refund, whichever you prefer.

7 · Your data and content

You own your workspace data and everything your agents produce for you. You grant us the limited licence needed to host it, process it and execute the tasks you ask for, and nothing wider. We do not train models on it. Our handling of personal data is described in the Privacy Policy, which forms part of these terms.

8 · Our intellectual property

We own the Service: the platform, the agent architecture, the interface, the documentation and the brand. These terms grant you a limited, non-exclusive, non-transferable right to use it while your account is in good standing, and nothing more. Feedback you send us we may use freely, without obligation to you.

9 · Third-party services

Shipnaut connects to tools operated by other companies. Your use of those tools remains governed by their terms, and we are not responsible for their availability, changes to their APIs, or their acts and omissions. If a provider changes or withdraws an interface, agent functionality that depends on it may change or stop.

10 · Warranties

The Service is provided "as is" and "as available". To the fullest extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that agent output will be accurate, complete or fit for any specific purpose.

11 · Limitation of liability

To the fullest extent the law permits, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the 12 months before the claim, or USD 100. Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or death or personal injury caused by negligence.

12 · Indemnity

You will indemnify us against third-party claims arising from your use of the Service in breach of these terms, from actions your agents took under permissions you granted, or from your workspace data infringing someone's rights.

13 · Suspension and termination

• You may close your account at any time; fees already paid are not refunded except as set out in section 6.
• We may suspend or terminate for material breach, non-payment, or where continuing would expose us or others to legal risk.
• On termination your access ends and your data is deleted per the Privacy Policy retention schedule. Export it first. We will give you a reasonable window on request.

14 · Changes to these terms

We may update these terms. Material changes take effect 30 days after we notify you by email or in the product. Continuing to use the Service after that means you accept them. If you do not, close your account before they take effect.

15 · Governing law

These terms are governed by the laws of the State of Delaware and the federal laws of the United States, without regard to conflict of law principles. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to the Service, and both parties consent to that jurisdiction. Nothing here removes a consumer protection you have under the mandatory law of your own country.

16 · General

If a provision is unenforceable, the rest survives. Not enforcing a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in a merger or acquisition. These terms and the Privacy Policy are the entire agreement between us about the Service.

17 · Contact

Questions about these terms: legal@shipnaut.io.